Refund policy

Last updated: November 11, 2026

We want you to be happy with your purchase from Laura Ashley & Ercole Ltd. This policy explains your right to cancel an order, return items and receive a refund.

1. Your Right to Cancel (14 Days)

If you are a consumer in the UK, you have the right to cancel your order for any reason within 14 days of receiving your goods. To cancel, tell us clearly by email (for example, "I want to cancel my order") within that 14-day period. You then have a further 14 days to send the goods back to us.

2. Conditions for Returns

• Items must be unused, in their original condition and, where possible, in their original packaging.
• You are responsible for taking reasonable care of the goods while they are in your possession. We may reduce your refund if the goods have lost value because they were handled more than was necessary to inspect them.
• Please include your order number with the return.

3. Items That Cannot Be Returned

• Made-to-order, custom or personalised items, unless they are faulty.
• Bedding, bed sheets and similar hygiene-sensitive items once the sealed packaging has been opened, for hygiene reasons.
• Items that have been assembled, used, damaged or altered by the customer after delivery.

4. How to Return an Item

1. Email us at support@laurahomeware.co.uk with your order number and the item(s) you wish to return.
2. We will reply with return instructions and the return address.
3. Pack the item securely and send it back within 14 days of telling us you wish to cancel.

Please do not send items back without contacting us first, as they may not be identified or processed.

5. Return Costs

If you change your mind, you are responsible for the cost of returning the goods. For large or bulky items, return costs can be significant, so please check before you order. If the item is faulty, damaged or not as described, we will cover the return costs.

6. Refunds

We will refund you within 14 days of receiving the returned goods (or of receiving proof that you have sent them back, whichever is earlier). Refunds are made to the original payment method. Standard delivery charges paid at the time of the original order will be refunded if you cancel the whole order. We do not refund any extra cost of choosing a more expensive delivery method than our standard option.

7. Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or is not what you ordered, please contact us within 48 hours of delivery, and include clear photos of the item and packaging. We will arrange a repair, replacement or refund as appropriate at no cost to you.

Your legal rights under the Consumer Rights Act 2015 are not affected by this policy. In particular, goods must be of satisfactory quality, fit for purpose and as described.

8. Exchanges

If you would like a different item, please return the original item for a refund and place a new order. This ensures the item you want is available.

9. Late or Missing Refunds

If you have not received a refund within the time stated above, please check your bank account and contact your card provider first, as it may take a few days to appear. If you still have not received it, contact us at support@laurahomeware.co.uk.

10. Contact Us

• Email: support@laurahomeware.co.uk
• WhatsApp: +44 7474 765925
• UK Address: Office 20043, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA