Terms of service
Last updated: November 11, 2026
These Terms of Service apply to your use of our online store and your purchases from Laura Ashley & Ercole Ltd ("we", "us", "our"). By visiting our store or placing an order, you agree to these terms. Please read them carefully.
1. About Us
- Email: support@laurahomeware.co.uk
- WhatsApp: +44 7474 765925
- UK Address: Office 20043, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
2. Using Our Store
You must be at least 18 years old, or have permission from a parent or guardian, to place an order. You agree to use our store only for lawful purposes and not to misuse it, attempt to gain unauthorised access, or interfere with its operation.
3. Products and Descriptions
We try to display our products, colours and dimensions as accurately as possible. However, colours may vary slightly depending on your screen, and measurements may differ by a small margin. Please check dimensions carefully to ensure items fit your space. We do not guarantee that all descriptions are completely error-free.
4. Prices
Prices are shown in the currency displayed at checkout and include applicable taxes unless stated otherwise. Delivery charges are added at checkout. We may change prices at any time, but changes will not affect orders you have already placed. If we find a pricing error, we may cancel the order and refund you in full.
5. Orders and Contract
When you place an order, you will receive an email confirming we have received it. This is not acceptance of your order. A contract is formed only when we dispatch your goods or confirm in writing that we have accepted your order. We may decline or cancel any order, for example due to stock issues, pricing errors, suspected fraud or incorrect information, and if we do we will refund any payment made.
6. Payment
Payment is taken at checkout through our secure payment providers. By placing an order, you confirm you are authorised to use the payment method provided.
7. Delivery
Delivery is subject to our Shipping Policy. Delivery times are estimates only. Risk in the goods passes to you when they are delivered, and ownership passes to you when we receive full payment.
8. Returns and Refunds
Your right to cancel, return items and receive refunds is set out in our Refund Policy. Nothing in these terms affects your statutory rights.
9. Product Use and Assembly
Many furniture items require assembly. Please follow the supplied instructions and use the product only for its intended purpose. We are not responsible for damage or injury caused by incorrect assembly, misuse, or modification of the product.
10. Intellectual Property
All content on this store, including text, images, logos, graphics and designs, belongs to us or our licensors and is protected by intellectual property laws. You may not copy, reproduce or use it for commercial purposes without our written permission.
11. Limitation of Liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be limited or excluded by law. Subject to this, we are not liable for any indirect or consequential loss, or for loss of profit, business or opportunity. Our total liability for any claim relating to an order will not exceed the price you paid for that order.
12. Events Outside Our Control
We are not responsible for any delay or failure to perform our obligations caused by events beyond our reasonable control, including severe weather, strikes, supplier or courier delays, or public health restrictions.
13. Third-Party Links and Services
Our store may contain links to third-party websites. We do not control and are not responsible for their content or practices.
14. Privacy
Your use of our store is also governed by our Privacy Policy, which explains how we collect and use your personal information.
15. Changes to These Terms
We may update these terms from time to time. The version in force when you place your order is the one that applies to that order.
16. Governing Law
These terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales, although if you are a consumer living elsewhere in the UK you may also bring proceedings in your local courts.
17. Contact Us
If you have any questions about these terms, please contact us at support@laurahomeware.co.uk.