Quality Furniture Delivered Across the UK — WhatsApp +44 7474 765925
Quality Furniture Delivered Across the UK — WhatsApp +44 7474 765925
Quality Furniture Delivered Across the UK — WhatsApp +44 7474 765925
Quality Furniture Delivered Across the UK — WhatsApp +44 7474 765925
Quality Furniture Delivered Across the UK — WhatsApp +44 7474 765925
Quality Furniture Delivered Across the UK — WhatsApp +44 7474 765925
Quality Furniture Delivered Across the UK — WhatsApp +44 7474 765925
Quality Furniture Delivered Across the UK — WhatsApp +44 7474 765925

Shipping policy

Last updated: November 11, 2026

Thank you for shopping with Laura Ashley & Ercole Ltd. This policy explains how we process, deliver and handle your furniture and home goods orders.

1. Where We Deliver

We currently deliver to addresses within the United Kingdom. If you would like delivery to another destination, please contact us before ordering and we will let you know if it is possible and what it will cost.

2. Order Processing

Orders are processed within 1–3 working days (Monday to Friday, excluding UK bank holidays) after payment is confirmed. Some items, including made-to-order or customised pieces, may take longer. Any extended lead time will be shown on the product page or confirmed to you by email.

3. Delivery Times

  • Standard delivery: 5–10 working days from dispatch
  • Large items (sofas, beds, wardrobes): may be delivered by a specialist furniture courier and can take 7–14 working days

These are estimates and not guaranteed delivery dates. Delays can occur due to weather, courier capacity, peak periods or other circumstances outside our control. We will keep you informed if your order is delayed.

4. Shipping Costs

Shipping costs are calculated at checkout based on the size and weight of your order and your delivery address. The final cost is always shown before you complete your purchase.

5. Tracking Your Order

Once your order has been dispatched, we will email you a confirmation with tracking details where available. If you have not received this within the expected time, please check your spam folder and then contact us.

6. Delivery of Large Items

  • Our courier will contact you to arrange a delivery day or time slot. Please make sure your phone number is correct.
  • Deliveries are normally made to the front door or kerbside. Please check access, stairs, lifts and doorway sizes before ordering to make sure your item will fit.
  • Someone aged 18 or over must be present to receive and sign for the delivery.
  • If you are not at home and have not arranged an alternative, a redelivery fee may apply.

7. Inspecting Your Delivery

Please check your parcels on arrival. If a package is visibly damaged, please note this on the courier's delivery paperwork before signing and take photos. You must tell us about any damage, missing items or errors within 48 hours of delivery so we can resolve it quickly. See our Refund Policy for more information.

8. Incorrect Addresses

Please make sure your delivery address is complete and correct at checkout. We are not responsible for orders sent to an incorrect address supplied by the customer. If an order is returned to us because of an incorrect or incomplete address, you may be charged for redelivery.

9. Lost or Delayed Parcels

If your order has not arrived within the estimated delivery time, please contact us and we will investigate with the courier. We will arrange a replacement or refund if the order is confirmed lost.

10. Contact Us

If you have any questions about delivery, please get in touch:

  • Email: support@laurahomeware.co.uk
  • WhatsApp: +44 7474 765925
  • UK Address: Office 20043, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA